Privacy Policy

Number 11 ("we", "us") is a registered charity in England & Wales (Charity Number 1184610), based at 11 Chapel Lane, Burslem, Stoke-on-Trent, ST6 2AB. We are committed to protecting your personal information in line with UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect information you provide directly — such as your name, contact details, and any information you share when accessing our support, volunteering, donating, or contacting us. For referrals, we collect information shared by professionals with the client's consent.

How We Use It

We use your information to provide and improve our services, to support clients on their Journey of Change, to manage volunteers and donations, and to keep in touch where you've asked us to. We do not sell your data.

Your Rights

You have the right to access, correct or request deletion of your personal information, and to object to certain processing. To exercise these rights, contact us at info@number11.org.uk.

Contact

For any privacy questions, please write to us at the address above or email info@number11.org.uk.

⚠️ This is a draft privacy policy and should be reviewed and approved by Number 11's trustees before publication to ensure it reflects current practice and legal requirements.