Building Hope,
Restoring Lives.
Discover a welcoming community in the heart of Burslem, where relationships matter and people find support, hot meals, 1:1 peer mentoring, and a path forward out of hardship.
4,330+
People Welcomed
2,890+
Hot Meals Served
2,050+
Situations Managed
“Number 11 feels like family. I look forward to coming every day.”
— Client at Chapel Lane Centre, Burslem
“Relationship at the heart of all we do”
Number 11 is a lifeline for individuals in Burslem struggling with loneliness, isolation, poor physical or mental health, debt, and long-term unemployment. We don't just put plasters over problems — we address root causes through 1:1 peer support, interactive workshops, and sharing nutritious hot meals together.
Watch: A Lifeline for the Community
Hear directly from our team and clients about what Number 11 means in Stoke-on-Trent.
How We Walk Alongside You
Person-centred, non-judgmental support tailored to your unique circumstances.
Community Meals & Lunch
Nutritious, top-notch hot lunches served to everyone who comes through our doors. Eating together builds community and feels like one big family.
1:1 Peer Mentoring & Advocacy
Dedicated peer support for mental health, budgeting, housing, DWP appointments, GP visits, and finding work — providing sustainable long-term solutions.
Workshops & Life Skills
Interactive workshops covering Self-Esteem, Understanding Anxiety, Positive Communication, Growth Mindset, and Budgeting to build confidence and aspirations.
Stories From Our Family
“I can’t believe how much I enjoy coming to Number 11. At first I wasn’t sure but now this is like my family and I look forward to coming.”
Dave
Community Member
“I feel like I am ready for something new, to find out who I am, what I am going to do now things are more settled with my health and housing. I am ready for what’s next.”
Client Story
Journey of Change
“I find life really hard, I have no family. Someone told me to come here because I was really low... now this place is a lifeline for me.”
Ian
Client Member
Get Involved Today
Whether you want to volunteer, donate, or form a partnership, you can make a genuine difference in Burslem.
Volunteer
Roles in cooking nutritious meals, leading social activities, or providing 1:1 peer support listening ears.
Donate & Support
Your financial gift powers hot meals, peer mentoring, and crisis intervention for local individuals in need.
Our Partners
Businesses, churches, grants, and community organisations working alongside us to build hope.
Together, We Can Build Hope & Restore Lives
Contact Number 11 today at 11 Chapel Lane, Burslem. Whether you need support or want to lend a helping hand, our doors are open.