Reg. Charity: 1184610
01782 961800
Person-Centred Support

What We Do

Number 11 is a lifeline for individuals from one of the most deprived communities in the UK. We get deeper into the underlying causes of issues to help our clients reach a place of true independence and sustainable change.

Who Are We? Watch Our Video

The Number 11 Framework

Our ‘Journey of Change’

It’s important that every individual who accesses Number 11 can see where they are and where they’re going. Clients plot their progress with assigned peer mentors through this 5-stage interactive pathway.

Stage 1

Connect

From Isolation towards Inclusion

Number 11 connects with people to understand where they are on their journey, supporting people with a personal plan which may include 1:1s, counselling, workshops and life-skills, helping them be connected and ready to start their journey of change.

Stage 2

Change

From Confusion towards Clarity

We work with people with a history of traumatic experiences causing them to face real life problems. Together we identify changes which can be made and enable them to start the journey to living well.

Stage 3

Hope

From Hopelessness towards Aspiration

We develop relationships which build trust to bring hope to what seems a hopeless situation. This gives people a real purpose to carry on and make the right choices to develop themselves to know they can grow.

Stage 4

Grow

From Surviving towards Thriving

We build a nurturing environment, walking alongside people to develop their confidence to overcome daily obstacles. Growth takes time and is often a complex path, each area of support enables people to progress.

Stage 5

Live

From Stuck towards Independence

Our aim is to take people who are often disconnected, socially isolated and anxious towards being better equipped to make positive choices and live well, in the knowledge that they are supported, loved and cared for.

Walk The Journey

Can you support our clients on their journey or do you need support yourself?